- Contact info@bytetronik.com for a RMA number.
- Returns are welcome within 30 days of the original purchase. We welcome back products that are in new or unopened condition with original packaging. Bytetronik is unable to accept parts that are incomplete or have been installed. Please call to arrange returns.
- A 20% restocking fee will apply to all returns. If the product is defective or being exchanged because of our error, no restocking fee will apply. A restocking fee will apply to orders placed but not shipped, because we still have time and effort into paperwork required.
- Refunds will be returned in the manner done during the initial transaction. Credit/debit cards will be refunded back to the card.. All international transactions will also be handled on an individual basis.
- Shipping fees are non-refundable. If the error was on our part, we will be more than happy to work with you on a refund.
- We are sorry, but we cannot accept returns of custom ordered items. This includes things like, but not limited to, wheels, tires, roll cages, seats, coil over kits, and electrical items.
- If you are going to return something, please send it back in the original box & packaged well. The package must be sent back with all postage paid, and we highly recommend insuring it for the full amount against loss and damage. Also there is no need to send it back next day air, ground shipping is always more cost effective for you. You may use USPS, UPS, or FedEx, whatever is easiest, but recommend tracking on the package.
- Damaged packages must be noted by the CUSTOMER to the shipper at the time of delivery.
- All claims for other damages must be made within 3 days of receiving the product. It is the buyer’s responsibility to contact the shipper and make the appropriate claims.
- We are NOT held responsible for any damage done in shipping. However we will try to work with you and the shipper to correct the problem as quickly as possible.
- Bytetronik manufactured products are warranted to be free of defects in materials and workmanship when they leave our shop. Defective in-house products may be replaced, repaired or refunded at our sole discretion. This warranty is for the product only to the original purchaser, and does not cover any labor or other costs related to said part. We can not warranty or guarantee any other shop’s work.
- Bytetronik makes no claim of fitment for any purpose for many of the products we sell as a lot of them are manufactured by other companies. We sell products are often used in modified vehicles and circumstances of how the customer uses the product are beyond our control. As such, we provide no warranty against failure during use.
- We offer multiple third party products. Many of the other manufacturers provide warranties for their products. We can not provide additional warranty on third party items.
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